Complaints Procedure

In this practice we take complaints very seriously and try to ensure that all patients are pleased
with their experience of our services. When patients complain, they are dealt with courteously and
promptly so that the matter is resolved as quickly as possible.

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If you have a complaint or concern about the service you have received from the dentist or any of
the staff working at this practice, please let us know. We operate a practice complaints procedure
for dealing with complaints. Our complaints system meets national criteria.

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We hope that most problems can be resolved easily and quickly, often at the time they arise and
with the person concerned. If your problem cannot be sorted out this way and you wish to make a
complaint, we will respond to your complaint within three working days, enabling us to establish
what happened more easily. If it is not possible to do that, please let us have details of your
complaint within 12 months of the incident that caused the problem.